Help CenterFAQ
Frequently Asked Questions (FAQ)
Quick answers for questions about installation, plans, coupons, campaigns and more.
My campaign isn't showing on the site. What should I do? ▾
Check: (1) Active plan, (2) Script installed — inspect the site and search for
cdn.popconvert, (3) Coupons set up in Rewards tab, (4) Segmentation not blocking the URL, (5) Active schedule. Always test in incognito mode.The wheel appears to the same user constantly. Why? ▾
The Display Limit field is set to "0". This shows the campaign on every page load. Change it to "1" (once every 24 hours per user).
My campaign deactivates on its own. Why? ▾
Two causes: (1) Scheduling configured with a set period, or (2) All coupons were distributed — the campaign is automatically deactivated. Popconvert sends an email warning.
Does Popconvert slow down my site? ▾
No. The script is lightweight and loaded asynchronously, with no impact on page load time.
Can I use the same coupon in two campaigns? ▾
No. Duplicate coupons between campaigns are not allowed in Popconvert. Each code must be unique within your account.
How do I cancel my plan? ▾
Go to app.popconvert.com/billing and click Cancel. Or email hi@popconvert.com.
How do I verify the script is installed? ▾
Open your site's DevTools (F12), use CTRL+F and search for
cdn.popconvert. If it appears, it's correctly installed.Not a Popconvert customer yet?